Frequently Asked Questions
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Morehead City, Atlantic Beach, Indian Beach, Pine Knoll Shores, Emerald Isle, Bogue, Pelletier, Cape Carteret, Cedar Point, Beaufort
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Each cemetery maintains its own rules. We will inquire, on your behalf, whether your desired service is allowable.
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Yes. Using cemetery records, obituaries, public records, and other available resources, we’ll work to identify their burial location.
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We start gently and work up both in method and chemical used. What we use depends on the headstone material and the regulations of the cemetery. We never use a power washer or any method or cleaner that might cause damage to the grave or site. If a case arises that the headstone is not becoming clean using our standard methods, we will contact you and refer to other industry professionals to find a possible solution.
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No. Our intent is to care for your loved one’s grave in your absence. Billing is done remotely and before and after pictures are sent to you on every visit. You will be able to take comfort in our work and know your loved one’s grave is maintained, whether you are near or far.
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Yes. Our ultimate goal is loving care of your loved one’s grave. If they had a favorite flower, we will be happy to provide that. Maybe a favorite animal at their birthday or a wreath at Christmas? These are all normal requests and we will always accommodate them whenever we can.
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Any items that you specifically ask to remain, we will clean but never remove. It is important to let us know about any items you want left at the grave before our visit.
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Some materials and locations provide better longevity for grave markers than others. A bronze marker in a clear field with good sunlight will need less care than a granite headstone in a shady spot by the water. At minimum, a twice yearly cleaning is recommended which is why our packages start at bi-annual visits.
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That is okay; we will get it back to beautiful condition. Sometimes we need to schedule an appointment to locate and assess the condition of a grave before we select a care package. To start the process, just send us a message or call us and we will take it from there.
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There is no need to feel guilty; we are here to help. Yes, it’s common. Life happens and it often becomes impractical to visit a grave even when you want to very badly. If you read our “about” section, you will see it how happened to us.
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Very simply, a less tended care requires more work to bring it back to beauty. It will be dirtier with more debris to remove, possibly needed landscaping, and full floral refresh which will include complete replacement of the foam that holds the flowers in place. Basically, the longer in between visits, the more work that must be done.
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Yes. That type of question needs a personal reply to gain better understanding of exactly what you want. But short answer, yes of course. Please contact us at the link below.
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We make sure that all seasonal and holiday decoration and florals are on the display for the season and NEVER put in place late. We often can accommodate a birthday or anniversary. The rule of thumb we keep is, “always before and never after” for special occasions and dates. Please let us know of your requests and we will do our best to honor them.
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This is the very core of the business. We will treat your loved one’s grave with Loving Care - it’s more than a simple cleaning and tossing on some new flowers. We take a moment to show honor and respect to your loved one lost. We will share special words with them, if you have any. We always say our own signature words of remembrance. We have a solemn and respectful visit and always leave the site better than we found it.
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Our care packages are ongoing service arrangements and may be canceled at any time with at least 30 days’ written notice.
Cancellation will become effective 30 days after we receive your notice. Any services completed, preparations made, or materials purchased during the 30-day notice period remain part of your care package and are not refundable.
After the cancellation becomes effective, no additional care services will be performed or future recurring charges made.
To cancel your care package, please contact Loving Hands Grave Care in writing by email or through the contact method provided with your service agreement.
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We take your privacy seriously and treat the information, photographs, messages, and personal remembrances you share with us with care and discretion. Information is used only as needed to provide and manage your service. Photographs or other materials are never used publicly for advertising or promotional purposes without your permission.
A complete copy of our Privacy Policy is provided when you begin setting up service and is also available upon request.
Read our full Privacy Policy.
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Welcome. We need important information from you, please fill out our contact form below, email us or call. We will be back in touch immediately.
Contact us.
lovinghandsgravecare@outlook.com
(252) 648-6664
5300 HWY 70W, Morehead City, NC 28557
By texting our number, you consent to receive text message replies from Loving Hands Grave Care about your inquiry and the care of the grave or graves in your service. Message frequency varies. Message & data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms of Service.